Your satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions below.
1. Returns Eligibility
-
Returns are accepted within 7 days of delivery.
-
The item must be unused, in original packaging, and in resaleable condition.
-
Perfume bottles must be sealed. Opened products cannot be returned due to hygiene reasons.
2. Non-Returnable Items
-
Gift cards
-
Items marked as "final sale"
-
Opened or used perfume bottles
3. Refunds Process
-
Once we receive and inspect the product, a refund will be initiated within 5–7 working days.
-
Refunds will be processed to the original method of payment.
4. Damaged or Wrong Products
If you receive a damaged or incorrect product, contact us within 48 hours at smellgoodcolondon@gmail.com with photos and your order ID.
5. Shipping Costs
Shipping costs for returns are borne by the customer unless the product is defective or incorrect.